Terms of Use

Last Modified: December 11, 2023

1. Acceptance of Terms

By accessing or using DiCorner’s services (“Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, do not use the Service.

2. Description of Service

DiCorner provides cognitive behavioral intelligence software, including cognitive scoring APIs (Decision Fatigue, Trust Health, Drop-Off Intent, Engagement Readiness, Conversion Likelihood), the Next Best Action recommendation engine, the Decision Intelligence platform, and cognitive audit services (managed offering).

3. User Accounts

3.1 Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your credentials.

3.2 Account Types

  • Builder: Free tier with usage limits
  • Growth: Paid tier with expanded features
  • Enterprise: Custom deployment with dedicated support

3.3 Account Security

You are responsible for all activity under your account. Notify us immediately of any unauthorized use.

4. Acceptable Use

4.1 Permitted Uses

You may use DiCorner’s Service to analyze behavioral data from your applications, generate cognitive scores and NBA recommendations, integrate our APIs into your products, and access documentation and support resources.

4.2 Prohibited Uses

You may NOT:

  • Use the Service for illegal purposes
  • Attempt to reverse-engineer, decompile, or hack the Service
  • Use the Service to discriminate against protected classes
  • Exceed API rate limits or abuse system resources
  • Resell or redistribute the Service without authorization
  • Use the Service to process data from minors without parental consent
  • Bypass security measures or authentication systems

5. Data and Privacy

5.1 Your Data

You retain all rights to data you submit to DiCorner (“Customer Data”). We do not claim ownership of Customer Data.

5.2 Our Use of Data

We may use Customer Data to provide the Service, generate cognitive scores and recommendations, improve our algorithms (in aggregate, anonymized form), and comply with legal obligations.

5.3 Data Security

We implement industry-standard security measures. See our Privacy Policy for details.

5.4 Data Deletion

You may request deletion of your Customer Data at any time. We will delete data within 30 days unless legally required to retain.

6. Intellectual Property Rights

All intellectual property rights in the Service, including software, algorithms, documentation, and trademarks, belong to DiCorner.

You retain all rights to your Customer Data and applications. DiCorner does not claim any ownership over your intellectual property.

If you provide feedback or suggestions about the Service, DiCorner may use this feedback without obligation to you.

7. Payment Terms

Builder Tier: Free tier with usage limits as described on our Pricing page.

Growth Tier: Billed monthly based on event volume. Overage charges apply if you exceed your plan limit.

Enterprise Tier: Custom pricing with annual contracts. Payment terms negotiated separately.

Refunds: We do not provide refunds for partial months. You may cancel anytime; cancellation takes effect at the end of your current billing cycle.

Late Payments: Late payments may result in service suspension after 15 days. A 1.5% monthly late fee may apply.

8. Service Level Agreement (SLA)

8.1 Uptime Commitment

  • Growth Tier: 99.5% uptime
  • Enterprise Tier: 99.9% uptime with financial penalties for breaches

8.2 Latency Targets

  • Scoring API: <300ms (p95)
  • NBA Engine: <500ms (p95)
  • Explainability Layer: Batch-generated (not latency-bound)

8.3 Support

  • Builder: Community support (best-effort)
  • Growth: Email support (24-hour response)
  • Enterprise: Dedicated support (4-hour response for critical issues)

9. Confidentiality

“Confidential Information” includes non-public information about the Service, algorithms, pricing, and Customer Data.

Both parties agree to protect Confidential Information with reasonable care, not disclose it to third parties without consent, and use it only for purposes of the Service.

Confidential Information does not include information that is publicly available, was known before disclosure, is independently developed, or must be disclosed by law.

10. Limitations of Liability

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DICORNER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, DATA, OR GOODWILL, OR BUSINESS INTERRUPTION.

DICORNER’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO DICORNER IN THE 12 MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY. THESE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify and hold DiCorner harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, your violation of any third-party rights, or your Customer Data.

12. Content Restrictions

You may not use the Service to process data that violates laws or regulations, infringes third-party intellectual property rights, contains malware or harmful code, involves minors without parental consent, or discriminates based on protected attributes.

We reserve the right to remove or refuse to process content that violates these restrictions.

13. Account Deactivation and Deletion

You may deactivate your account at any time through your account settings.

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, fail to pay amounts owed, or we are required to do so by law.

Upon termination, your access to the Service will cease, we will delete your Customer Data within 30 days, and you remain liable for any amounts owed.

14. Governing Law and Jurisdiction

These Terms shall be governed by applicable law, without regard to conflict of law provisions. Any disputes shall be resolved in the appropriate courts of competent jurisdiction.

15. Dispute Resolution

Before filing a claim, you agree to contact us at emily@dicornerusa.com to attempt informal resolution.

If informal resolution fails, disputes shall be resolved by binding arbitration, except where prohibited by applicable law.

You agree to resolve disputes individually, not as part of a class action.

16. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email notification, prominent website notice, and in-app notification.

Continued use of the Service after changes constitutes acceptance of modified Terms.

17. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DiCorner. If any provision is found unenforceable, the remaining provisions shall remain in effect. Failure to enforce any provision does not waive our right to enforce it later. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger or acquisition.

18. Contact Information

For questions about these Terms, contact:

Email: emily@dicornerusa.com

Subject Line: Terms of Use Inquiry